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What’s Your Favorite ‘Golden Rule’?

What’s Your Favorite ‘Golden Rule’?

​Many company leaders say they instill their own “golden rules” at work and strive to make those rules stick. They’re gratified when they see their employees follow those rules in the workplace—often when wise guidance is most needed.Here are some of their stories.”Who’s got the monkey?” Rick Eberly, CEO of Chembio Diagnostics Inc., headquartered in Hauppauge, N.Y., says his favorite golden rule is about accountability.”My favorite golden rule for … management comes from the best-read Harvard Business Review article, first printed in 1974, called ‘Who’s Got the Monkey?’ ” Eberly said. “In fact, it is one of two of HBR’s top reprints ever.”Eberly worked for the CEO of a public company in the health care market for over 20 years, and the CEO drilled the “monkey” concept into his managers. “The bottom line is, don’t bring your problems to your boss with no proposed solutions or, in essence, [don’t put] the monkey on your boss’s back,” he explained. “This leads to successful delegation, transparency and accountability throughout an organization.”Once leaders understand that they are accountable for solving problems and improving the operation, it cascades throughout the organization. “That leads to quicker solutions being executed across areas in the business,” Eberly said.There’s no traffic jam on the extra mile. The best golden rules are applied consistently, said Charles J. Read, president and CEO at Custom Payroll Associates Inc. in Lewisville, Texas. “The rule should be followed almost every time,” he said. “There can be rare exceptions.”That goes for Read’s favorite golden rule: There is no traffic jam on the extra mile.”Many companies and company [managers] won’t go further than the required minimum,” he said. “In business, always go further in taking care of people, clients or employees. [That] means bending over backward to help make our clients’ lives as easy as possible. We’re always trying to find better and simpler ways to prevent and solve problems and to make the routine even simpler.” All tasks are our tasks. To Phillip Lew, CEO of C9 Staff, a remote staffing solutions company based in Seattle, a golden rule is any belief or practice that gets the job done according to standards and as quickly as possible. Additionally, it must bolster a positive working atmosphere.Lew’s favorite rule: “All tasks are our tasks.” “It’s a golden rule I want company managers to prioritize,” Lew said. “Instead of saying, ‘Here’s a task. You have until the end of the week to complete it,’ a good manager should say, ‘Here’s a task. Study it. Before the day ends, I want you to get back to me and tell me how I can help you complete this task by the end of the week.'”This way, the chance of getting the task done to standards is greater [and you avoid the risk of] having to redo the entire thing if it’s done incorrectly,” he said.Act on suggestions from your team. Stephen Roe, founder and head of digital strategy at Mexico-based Grow Atom, an SEO agency that counts Salesforce and AT&T …