Home » Archives by category » Communication
How Managers Can Move Employees with Disabilities into Leadership

How Managers Can Move Employees with Disabilities into Leadership

​A recent study found that employees with disabilities often believe they don’t have the same opportunities for advancement within their company as do employees without disabilities.Overall, employees with disabilities are less confident their skills will be used effectively or that their employer will trust them to use their own judgment when performing their job, according to a recent study on The State of Disability Employment Engagement by Mercer and Global Disability Inclusion. It often depends on a manager whether an employee with a disability gets the same leadership development opportunities as any other employee. “Leaders … need to look for ways to give people with disabilities opportunities to be visible in front of a group,” said PwC Tax Director Rob Rusch. “If we live in world where an individual in a wheelchair is visible, then it starts to break down that perception” that someone in a wheelchair may not be capable of performing a certain job.Here are three ways managers can provide leadership opportunities for employees with disabilities.Encourage Self-IdentificationMore companies are encouraging employees to self-identify that they have a disability, particularly if an employee has an invisible disability. People who disclose their disability are more engaged with the organization, their managers and their teams than those who have not disclosed, according to The State of Disability Employment Engagement. “I’m very comfortable identifying my disability, but I don’t have much choice because it’s an external physical disability,” said Rusch, who has a neuromuscular disability and uses a power wheelchair. Although Rusch understands that an employee with an invisible disability might not be as eager to disclose because of concerns about how a manager or co-worker could react, he doesn’t regret being open about his disability. “It has opened resources and doors for me to lean into that identity,” he said.Of the 45,078 PwC employees in 2020, 2.6 percent self-identified as having a disability, up from 1.6 percent of its 43,713 employees in 2018, according to the 2020 PwC Diversity & Inclusion Transparency Report. However, Senior Associate Nesa Mangal said, because PwC is relying on self-identification, the number of employees with disabilities is likely higher.At tech company Intel, 1.4 percent of the 110,600 employees self-identified as having a disability in 2020, said Dawn Jones, chief diversity and inclusion officer and vice president of social impact. Intel’s goal is to increase the percentage of employees who self-identify as having a disability to 10 percent of the workforce by 2030, Jones noted. “This is an important goal for us as we work toward an inclusive and psychologically safe environment where employees are empowered to bring their whole self to work and succeed,” she said.Address Inaccurate Perceptions “Because of first impressions, people with disabilities probably don’t always get the benefit of doubt that [other people] get, especially if their disability is visible,” said Paula Jenkins, a project manager and executive chef at The Galley Dining Hall in Charleston, S.C. Jenkins manages 120 employees, and about 92 percent have a disability. The Galley contracts with Palmetto Goodwill in …

Take the Fear out of Feedback

Comments Off on Take the Fear out of Feedback
Take the Fear out of Feedback

​The ability to give feedback is a superpower. Little nuggets of feedback can change lives. But the word “feedback” has a negative connotation, perhaps because not many people are comfortable giving it.One mistake many managers make when giving feedback is to focus only on poor performance instead of also speaking to successful performance.That’s according to Tamra Chandler, partner at EY, and Laura Grealish, senior manager at EY, both in Washington state, who co-authored the book Feedback and Other Dirty Words: Why We Fear It, How to Fix It (Berrett-Koehler, 2019). They provided a new outlook on one of the more dreaded duties of HR and managers during their session “Redeeming Feedback for Good” during the SHRM Annual Conference & Expo 2021.”We need to redeem feedback and start over, because feedback is good for your company,” the presenters shared. “You have to lean in and listen in your feedback. If you do, you will outperform those companies who don’t.”Chandler and Grealish said teams should allow frank and positive thoughts in their feedback because teams that encourage this will stay together longer. Employees who receive specific praise in the form of feedback performed better at future tasks than their counterparts, they said.For example, two-thirds of employees whose managers focus on their strengths are “fully engaged.” When managers focus on their weaknesses, employee engagement drops to 31 percent.”Research shows that focusing people on their shortcomings doesn’t enable learning. It impairs it,” Chandler said. “Our words have the power to inspire, to unlock potential, to lift us up instead of knocking us down. If that doesn’t get you on board with fixing feedback … nothing will.”Most importantly, when supervisors focus on fixing a performance problem through negative feedback, “It’s a huge turnoff in the employees’ minds,” they said. “When we exert control over someone, their performance will actually go down, outcomes suffer, and learning is limited. As a supervisor, remember it’s about their future and not your agenda.”Trust and Positivity Are KeyWhen giving feedback, managers shouldn’t be judgmental. Feedback should be intended to help individuals or teams thrive and grow. “If not, then don’t fool yourself into thinking it’s feedback,” they said.Once a manager and employee develop trust, more valuable and more effective discussions over feedback can be had, they said.”When there’s a trusting relationship, so many good things happen. There’s 74 percent less stress, 106 percent more energy, 50 percent more productivity, 60 percent more joy, 70 percent more purpose and 50 percent more retention,” Chandler said.Chandler and Grealish said negativity will kill the process. They recommended that supervisors tie necessary negative feedback to the future: They recommended conveying the message “It’s not that you did it wrong. It’s that you can do it even better.”Don’t Make Feedback ScarySupervisors should aim to lower employees’ fear of receiving feedback. “The last thing an employee wants to hear is, ‘Let’s set up some time tomorrow for you to visit with me in my office,’ ” Grealish said. “That is something that will surely lead to …

Continue reading …