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Health Care Insurance Marketplace Call Centers Creating 9K Jobs

Health Care Insurance Marketplace Call Centers Creating 9K Jobs

By PHIL GALEWITZ, KHN— The federal health care law derided as a “job-killer” by critics will create an estimated 9,000 jobs in 14 states this summer to handle consumer inquiries about new online insurance marketplaces. The jobs are through Vangent, a General Dynamics subsidiary, which was awarded a $530 million one-year contract by the federal government to […]

Vangent Gets $28 Million Call Center Contract For Health Insurance Marketplace

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Vangent Gets $28 Million Call Center Contract For Health Insurance Marketplace

By PHIL GALEWITZ, KHN—The federal government has awarded a $28.2 million contract to a General Dynamics subsidiary to run a call center to handle consumer questions about the new online health insurance marketplaces that are slated to begin selling insurance policies Oct. 1, 2013. The call center will be responsible for all inquiries related to the insurance marketplaces […]

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EEOC Wins Religious Discrimination Suit With Convergys

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EEOC Wins Religious Discrimination Suit With Convergys

By LAURA LIEBECK– During a 2011 job interview Shannon Fantroy, told a Convergys Customer Management Group recruiter that he observes the Jewish sabbeth — which is from sundown on Friday to sundown on Saturday — and could not work on Saturdays. The recruiter for a call center in Hazelwood, Mo., told Fantroy that unless he […]

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